Privacy Policy

AlturaWest Technology (“AlturaWest”, “we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (alturawest.com.au), engaging our services, or otherwise interacting with us, you consent to the terms of this Privacy Policy.

We may collect personal information that is reasonably necessary for our business functions, including:

• Contact details (name, email address, phone number, business name, job title).
• Billing and payment information.
• Technical data (IP address, browser type, device information).
• Website usage data (via analytics tools).
• Information you provide to us when requesting support, advice, or services.

We generally do not collect sensitive information unless it is necessary for our services and you have consented or we are otherwise authorised by law.

We may collect information:

• Directly from you (through web forms, phone calls, or email).
• When you engage us to provide IT or cyber security services.
• Automatically through our website via cookies and analytics tools.
• From third-party service providers or business partners where authorised by you.

We use personal information for purposes including:

• Providing and managing our IT and cyber security services.
• Communicating with you regarding services, updates, and support.
• Managing billing, payments, and accounts.
• Analysing website traffic and improving our digital services.
• Complying with our legal and regulatory obligations.

We may disclose personal information to third parties where necessary to provide our services, including:

• Service providers and vendors who assist us with IT systems, CRM tools, analytics, cloud hosting, and related support.
• Third-party vendors engaged in delivering solutions to you (for example, software and security providers).
• Professional advisors such as auditors, insurers, and legal representatives.
• Where required or authorised by law (e.g. regulatory or law enforcement agencies).

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. This includes using security controls, encryption, and limiting access to personal data within our business.

However, as no system can guarantee absolute security, you acknowledge that there are inherent risks when transmitting information online.

Some third-party service providers we use (such as cloud-based software, CRM systems, and analytics tools) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out-of-date, or incomplete. Requests can be made in writing to the contact details below.

Our website uses cookies and third-party analytics services to understand visitor behaviour and improve our website. You may disable cookies in your browser settings, although some website features may not function properly as a result.

We may use your contact details to send you updates, offers, or information about our services. You may opt out of receiving marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

If you have a concern about how your personal information has been handled, please contact us. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy by publishing a revised version on our website. The updated policy will apply from the date it is published.